Windows & Doors

Q: How fast can you come out for a window or door problem?

We answer calls with a live person, 24/7, not a voicemail queue. For urgent issues like a failed entry door or a broken window, we can typically schedule a visit within a day or two. For replacement work, speed is not the promise; accuracy is. We will measure, specify, and give you a written price and an install date before anything is ordered. Call us and you'll speak to a person who can tell you exactly what the next step is.

Q: What areas do you serve?

Sightline Windows & Doors serves the communities where our crews are based, which means your technician is a local who knows the building stock, the climate, and the code requirements firsthand. We don't pretend to be from everywhere; the local business is independently owned and operated, their license, their trucks, their neighbors. When you call, we'll confirm whether your address is in our service area immediately and give you a real scheduling answer, not a callback window.

Q: How does your pricing work?

The measurement and the quote are the same document. We take exact openings on site, specify the product by what the opening requires, and hand you a written price before any work starts. That price is the final invoice. No "we'll see once we get in there," no change orders, no door upsell. Clause 1 of the Haven Standard is the entire point of our existence, and if you bring us a competitor's written estimate, we'll give you a free second opinion on it. Call us directly for exact numbers; estimates are always free and always in writing.

Q: What does the 365-Day Done Right Promise actually cover?

If it's not done right, we make it right. That promise is stamped on every job under the Haven Standard, in writing, not offered as a courtesy. It covers workmanship on the opening we installed, for a full year from the date of completion. If something is wrong, we return, we fix it, and the photo record from the original install is the baseline. Call us with any issue and a live person answers, not a callback window. Written by the team at Sightline Windows & Doors, a Haven family brand, serving homeowners with written-price, evidence-backed window and door work since 2012.

Windows and doors are holes in the most expensive thing you own. That’s how we think about them at Sightline Windows & Doors, and why every opening we touch gets a written price before a tool is lifted and a documented photo record when the job is done. Since 2012, the Haven family has governed 18,000+ openings this way. One standard, five clauses, zero surprises. When a window fails or a door won’t seal, you’ll know the price, the person, and the evidence before you have to trust anyone.

What’s Included

Sightline Windows & Doors handles the full range of window and door work, from single-sash replacements to complete opening retrofits. Every job starts with a measured survey and a written scope. Here’s what that looks like in practice.

Window Replacement

Old windows lose their seal, fog between panes, and stop operating the way they did the day they were installed. We remove and replace them to the exact opening measurements we take on site, not estimates from a sales brochure. You’ll get a written price that matches the final invoice because the measurement and the quote are the same document. Every replacement includes our 365-Day Done Right Promise, written into the Haven Standard, not offered as a courtesy.

Door Replacement

Entry doors, patio doors, and French doors take more abuse than any other opening in a home. When hinges sag, frames rot, or the door no longer seals, we replace the full unit. Door work is measured, ordered, and scheduled; you’ll receive a written price and an install date before anything is ordered. We specify manufacturers by what the opening requires, which is why we carry performance-tier lines from Therma-Tru, PGT, and others rather than pushing whatever is in stock.

Impact-Rated Windows & Doors

In areas where wind and debris load matter, impact-rated openings are code-driven and insurance-relevant. We supply and install impact-rated products from PGT, CGI, and ES Windows, specified by performance tier and exposure, not by margin. If you have a competitor’s written estimate, bring it to us; we’ll give you a free second opinion, which includes reviewing the product spec, not just the number.

Custom Windows & Doors

Non-standard openings, architectural windows, and custom door systems require a measured approach that starts with what the wall can carry. We work with ECO Window Systems, Mr-Glass, ViewLux, and CWS to specify custom openings to the millimetre. Your written price includes the custom fabrication lead time and the install date, so there’s no “we’ll let you know” later.

Garage Doors (Window-Adjacent Openings)

Garage doors are the largest opening in most homes and the one most often ignored until it fails. Sightline services and installs garage doors through the same Haven Standard: written price first, verified crew at your door, photo record when we’re done. We treat a garage door opening with the same discipline as a front entry because it’s the same wall, the same weather, and the same expectation of evidence.

Hardware, Seals & Weatherproofing

Not every opening needs replacing. Some need new hardware, new weatherstripping, or a re-seal. We’ll tell you which it is, with photos and readings of what we found. If it’s a repair, we give you a flat written price. If it’s a replacement, same. No door upsell, no scope creep, no “while we’re in here.”

Why Homeowners Choose the Haven Family

Diverse team of professional garage door technicians standing before company vans. — Why Homeowners Choose the Haven Family

Haven was formed in 1998 to buy small home-service companies that were already doing good work before someone else bought them and ruined them. The pattern was predictable: a good operator sells, a roll-up puts a call centre between you and the technician, and within two years the reviews have collapsed. Haven took the opposite bet. Leave the brand, the crews, and the name alone, and standardize only what customers actually complain about: not knowing the price, not knowing who is coming, not knowing what was found. The result is the Haven Standard, five published clauses, and agreeing to them is the entire condition of carrying the name. Sightline Windows & Doors is one of the brands that was founded because no one in this trade was willing to sign. Every one of the 18,000+ openings we’ve touched since 2012 has been governed by Clause 1: a written price before any work starts. Clause 2: a real arrival window with a named technician. Clause 3: verified, background-checked crews with license numbers on the page. Clause 4: photo evidence on every visit. Clause 5: no surprises at the door. That’s what it means to buy back a haven: somewhere nothing bad is going to happen to you.