Locksmith

Q: How fast can a locksmith get to my house?

For lockouts and other true emergencies, most residential calls in our service area get a technician dispatched within the hour, and calls are answered by a live person 24/7, not an automated system. We don't promise a specific minute, because traffic and distance aren't lies we're willing to tell. What we promise is a real arrival window and a named technician, sent by text when they're on the way. Call us and you'll speak to a person who can tell you honestly when someone will arrive.

Q: What areas do you serve?

We serve homeowners across the local metro area, including the inner suburbs and surrounding neighborhoods. Our technicians work the full service region daily, so if you're within reasonable reach of our local base, we can get to you. The dispatcher will confirm your exact address and give you a straight answer on timing and price at the same time. If you're unsure whether you're in our area, call and ask; a live person picks up.

Q: Do you really quote the price on the phone and stick to it?

Yes. The dispatcher gives you a firm price for the job, and the technician is not permitted to change it when they arrive. This has been the rule at Novak Lock & Security since 2002, and it's Clause 1 of The Haven Standard. The price we quote is the price you pay, in writing, before any work starts. We also take a documented photo record on every visit so you can see exactly what was done. Call us for a price and that's the price.

Q: What if something goes wrong after the job is done?

Every locksmith job comes with the 365-Day Done Right Promise: if it's not done right, we make it right, for a full year. That applies to lock installations, rekeys, and emergency calls alike. You also receive a documented record of the visit, including photos, so there's no question about what was found or what was done. If you have an issue, call us and we'll schedule the correction at no charge. The guarantee is published, not buried in fine print. Written by the team at Novak Lock & Security, a Haven family brand serving the local community since 2002.

Locked out at midnight or rekeying a house you closed on this morning, the difference between a good locksmith call and a bad one comes down to one thing: knowing the price before the van shows up. Haven’s locksmith partner in your area is Novak Lock & Security, and since 2002 every job they’ve done has started with a written price and ended with a documented record. You get a vetted, background-checked technician, one published guarantee, and local response from a crew that answers the phone with a live person, not a voicemail tree.

What’s Included

Every locksmith job under the Haven name follows the same five clauses of The Haven Standard: written price before work starts, a named technician with a real arrival window, verified credentials, photographic evidence on every visit, and no upsell at the door. Here’s what a typical call covers.

Lockout Service

Locked out of your house, apartment, or car? A uniformed technician arrives with the tools to get you back in without damaging the door or the lock whenever possible. We carry picks, bump keys, air wedges, and bypass tools for most residential and automotive cylinders. Before anyone touches the lock, you’ll have a firm price from the dispatcher, and that price is the price, no matter what the tech finds at the door.

Rekeying

New house, new roommate, or a lost key that might be in the wrong hands. Rekeying changes the internal pins inside your existing lock cylinders so the old keys stop working. It’s usually faster and less expensive than replacing the hardware, and we do it on Schlage, Kwikset, Baldwin, and most other residential brands. The price covers the labor and new keys, written down before the first cylinder is pulled.

Lock Installation & Replacement

From a basic deadbolt upgrade to a high-security Medeco or Mul-T-Lock system, installation work is measured, quoted, and scheduled. This isn’t emergency work, so we don’t pretend it is; we come out, take measurements, and give you a written price with a scope of work attached. Our techs are factory-authorized on Medeco, Mul-T-Lock, Abloy, Baldwin, and Schlage, which matters when the warranty depends on correct installation.

Deadbolt Upgrades

Most break-ins through residential doors target the strike plate or the cylinder. A properly installed deadbolt with a reinforced strike plate and long screws into the door frame changes the math. We’ll assess what you have, tell you plainly whether it’s worth upgrading, and quote a price you can compare before saying yes. No scare tactics, no “while we’re here” add-ons.

High-Security Lock Systems

For homeowners who’ve had a break-in, live in a higher-risk area, or just want the best available, we install and service restricted-keyway systems from Medeco, Mul-T-Lock, and Abloy. The keys can’t be copied at a hardware store, and each one is tracked. These systems cost more than entry-grade hardware, and that’s exactly why the price is written down in full before any order is placed.

Smart Lock Installation

Keyless entry, app control, temporary codes for dog walkers or cleaners. We install and configure smart locks from major brands and integrate them with your existing deadbolt or handle set. Installation price depends on the hardware and your door prep, and you’ll see it in writing before we schedule the work.

Mailbox & File Cabinet Locks

Small jobs, same standard. Mailbox locks for cluster boxes, file cabinet locks for home offices, cam locks, and padlock replacements. These are quick, inexpensive fixes, and they still get the full documented record and written price before work starts. The Haven Standard applies to every job, not just the big ones.

Why Homeowners Choose the Haven Family

Diverse team of professional garage door technicians standing before company vans. — Why Homeowners Choose the Haven Family

Haven started in 1998 by purchasing small home-service companies that were already doing the work properly and were at risk of being bought by someone who would cut corners. The bet was simple: leave the brand, the crews, and the name alone, and standardize only what customers actually complain about. Not workmanship. The not knowing. Not knowing the price before the van arrives, not knowing who’s coming into the house, not knowing what was found or what was done. So Haven wrote five clauses covering exactly that and made agreeing to them the entire condition of carrying the name. For locksmith work, that means Novak Lock & Security, a company that has installed or serviced over 60,000 locks, keys, and systems since 2002, every one with a written price before they started and a documented record when they left. The 365-Day Done Right Promise sits behind every job: if it’s not done right, we make it right. And because the dispatcher quotes a firm price that the technician is contractually prohibited from changing at the door, the price you agree to on the phone is the price on the invoice. That’s Clause 1 of The Haven Standard, and it’s not a sales line. It’s a rule the business was built on.